Privacy policy

Last updated: May 2026

We take your privacy seriously and aim to make personal data processing as transparent as possible. This Privacy Policy describes what personal data we collect, why we use it, who we share it with, and what your rights are.

1. Data Controller

The data controller for personal data is:
LIVIBEL SIA
Rīga, Mālu iela 30, LV-1058
Email: info@livibel.com

2. What Data We Collect

We may collect personal data that you provide to us when placing an order, creating an account, subscribing to our newsletter, or contacting us. This data may include:

  • first name and surname;
  • email address;
  • phone number;
  • delivery and billing address;
  • order information;
  • payment information.

Payment data is processed securely via our payment service provider.

When you visit our website, technical information may also be collected automatically, such as:

  • IP address;
  • browser type;
  • operating system;
  • pages visited;
  • time spent on the website;
  • referring website or source.

3. Why We Process Personal Data

We process personal data for the following purposes:

  • to process and fulfil your orders;
  • to arrange delivery of goods;
  • to prepare and send order-related documents;
  • to communicate with you regarding your order, account, or customer support matters;
  • to send marketing emails where you have given consent;
  • to improve our website, products, and services;
  • to prevent fraud and ensure website security;
  • to fulfil legal, accounting, and tax obligations.

4. Legal Basis for Processing

  • Performance of a contract — to process orders, arrange delivery, and provide order-related customer support;
  • Legal obligation — to comply with accounting, tax, and other regulatory requirements;
  • Consent — for example, for marketing emails or certain cookies;
  • Legitimate interests — to improve our website, ensure security, prevent fraud, and protect our business interests.

5. Who We Share Personal Data With

We do not sell or transfer your personal data to third parties.

Personal data may be shared only where necessary to provide a specific service or comply with legal requirements, for example with:

  • payment processors — for secure payment processing;
  • delivery companies — for order fulfilment;
  • IT, hosting, and website maintenance providers;
  • email and marketing tool providers, where you have consented to receiving newsletters;
  • accounting and legal service providers;
  • public authorities, where required by law;
  • new owners in the event of a company sale, reorganisation, or merger, with notice given in accordance with applicable requirements.

6. Data Retention

We retain personal data only for as long as necessary for the specific purpose or as required by law.

  • Order, invoice, and accounting data is retained in accordance with applicable accounting and tax requirements.
  • Customer communication data is retained for as long as necessary to handle the specific request and protect our legal interests.
  • Marketing data is retained until you withdraw your consent or unsubscribe.

7. Your Rights

Under the General Data Protection Regulation, you have the right to:

  • request access to your personal data;
  • request correction of inaccurate data;
  • request deletion of your data;
  • restrict processing of your data;
  • object to the processing of your data;
  • receive your data in a structured, commonly used, machine-readable format;
  • withdraw consent at any time, where processing is based on consent.

To exercise your rights, write to: info@livibel.com. We will respond within 30 days.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Latvian Data State Inspectorate: www.dvi.gov.lv.

8. Marketing Communications

We send marketing emails only where you have given consent. You may unsubscribe at any time via the unsubscribe link in any email or by writing to info@livibel.com. Withdrawal of consent does not affect the lawfulness of prior processing.

9. Cookies

Our website uses cookies to ensure functionality, analyse traffic, and improve user experience. Certain cookies may also be used for analytics and advertising purposes where you have given appropriate consent. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing any personal data.

11. Children's Data

Our website and products are not intended for persons under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received a child's personal data, we will take appropriate steps to delete it.

12. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, loss, alteration, or misuse. Please note that no method of data transmission or storage over the internet is entirely secure.

13. International Data Transfers

Some of our service providers may be located outside the European Economic Area or process data outside it. In such cases we ensure personal data is protected through appropriate contractual and technical safeguards.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will update this page and indicate a new update date.

15. Contact Information

Email: info@livibel.com
Company: LIVIBEL SIA
Address: Rīga, Mālu iela 30, LV-1058